Helpful Hints 03-09

March 2009

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Helpful Hint

Get in Touch with Collages.net

Collages.net wants you to know the best methods and times to contact our customer service team.

Collages.net Customer Service Representatives are available between 8:30AM and 8:00PM EST, Monday through Friday. Our team is available to assist you with your questions through three channels: collagesChat, phone, and e-mail. collagesChat is a web-based method of instant communication used by photographers to reach Collages.net Customer Service for assistance during normal business hours. At the conclusion of the chat conversation, photographers are e-mailed the chat transcript for future reference. Initiating a collagesChat is easy; icons are available on all Collages.net product pages, ordering systems, and support pages as well as the administrative area. The best time to use collagesChat is anytime during normal business hours.

Best Times to Contact Collages.net:*

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Lower volume days: Tuesday – Thursday

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Best time to collagesChat: 9:00 AM – 11:00 AM & 3:00 PM – 7:30 PM

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Best time to Call: 9:00 AM – 11:00 AM & 3:00 PM – 5:00 PM

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Best time to E-mail: You can always contact customer service via e-mail, and we will respond to your message within the same business day.

*Customer service representatives are available during normal business hours. Statistics have shown that contacting Collages.net between these hours allows you to receive the quickest service. There are no guarantees as volume can be unpredictable.